{"id":14460,"date":"2024-03-29T14:07:02","date_gmt":"2024-03-29T13:07:02","guid":{"rendered":"https:\/\/medica-europe.com\/customer-service\/"},"modified":"2026-01-30T15:22:24","modified_gmt":"2026-01-30T14:22:24","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/medica-europe.com\/nl-be\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14460\" class=\"elementor elementor-14460 elementor-5827\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa1412 e-con-full e-flex e-con e-parent\" data-id=\"6fa1412\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8abb872 e-con-full e-flex e-con e-child\" data-id=\"8abb872\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec7dd7a elementor-widget elementor-widget-image\" data-id=\"ec7dd7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"725\" src=\"https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347.png\" class=\"attachment-large size-large wp-image-6048\" alt=\"\" srcset=\"https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347.png 1024w, https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347-300x212.png 300w, https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347-768x544.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47f76f1 elementor-hidden-desktop e-flex e-con-boxed e-con e-child\" data-id=\"47f76f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb5da98 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cb5da98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d266aa elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"4d266aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf4888e e-con-full e-flex e-con e-child\" data-id=\"cf4888e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5e1cb elementor-widget elementor-widget-heading\" data-id=\"0a5e1cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Serving<br>Solutions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2ab98b elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"c2ab98b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ecf5aab e-flex e-con-boxed e-con e-child\" data-id=\"ecf5aab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2c756 elementor-widget elementor-widget-heading\" data-id=\"9d2c756\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-144fc8c elementor-widget elementor-widget-text-editor\" data-id=\"144fc8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bij Medica Europe staat klanttevredenheid voorop. Daarom volgen we als ISO 13485-gecertificeerd bedrijf strikte procedures voor de afhandeling van klachten. Zodra we een klacht ontvangen, gaan we direct aan de slag om deze grondig te analyseren en eventuele trends te identificeren, zodat we passende corrigerende maatregelen kunnen nemen. Voor klachten met een potentieel hoog risico hanteren we een spoedprocedure, zodat we nog sneller tot de te nemen stappen over kunnen gaan.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19a0b52 elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"19a0b52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-947c047 e-flex e-con-boxed e-con e-child\" data-id=\"947c047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e794fb1 elementor-widget elementor-widget-heading\" data-id=\"e794fb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Trends identificeren<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a807f elementor-widget elementor-widget-text-editor\" data-id=\"45a807f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-589f307 elementor-widget elementor-widget-text-editor\" data-id=\"589f307\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p class=\"p1\">Als ISO 13485-gecertificeerd bedrijf volgt Medica Europe strikte procedures voor de afhandeling van klachten. Zodra een klacht wordt ontvangen, wordt deze geanalyseerd om trends te identificeren en correctieve maatregelen te nemen. Klachten met een potentieel hoog risico worden onmiddellijk behandeld volgens een spoedprocedure.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b0516 elementor-mobile-align-justify elementor-align-center elementor-widget elementor-widget-button\" data-id=\"13b0516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/medica-europe.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact op<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d2498d e-flex e-con-boxed e-con e-parent\" data-id=\"1d2498d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99ff5ec elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"99ff5ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9455929 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"9455929\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-155773e e-flex e-con-boxed e-con e-child\" data-id=\"155773e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e53a94a elementor-widget elementor-widget-text-editor\" data-id=\"e53a94a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Onze afdeling Customer Service biedt uitgebreide ondersteuning door uw vragen te beantwoorden en technische hulp te bieden, maar u kunt ook bij ons terecht wanneer u een klacht heeft.<\/p><p><br \/>Als <a href=\"https:\/\/ifu.medica-europe.nl\/download\/GS1\/17650\" target=\"_blank\" rel=\"noopener\">ISO 13485-gecertificeerd<\/a> bedrijf staan wij u persoonlijk met advies en ondersteuning terzijde, zorgen we ervoor dat de juiste partijen betrokken worden en koppelen we de acties en oplossingen zo spoedig mogelijk aan u terug. Daarnaast beheren wij retouren en ruilingen, verzamelen en analyseren we feedback, en ondersteunen wij bij facturatie en betalingen. Ons voornaamste doel is om zorg uit handen te nemen en u.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f16f23 e-flex e-con-boxed e-con e-child\" data-id=\"8f16f23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa4e87a elementor-widget elementor-widget-heading\" data-id=\"fa4e87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Trends identificeren<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-589f307 elementor-widget elementor-widget-text-editor\" data-id=\"589f307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het voorkomen van klachten heeft onze hoogste prioriteit, maar we erkennen dat fouten soms kunnen optreden tijdens het proces van productie tot levering. In dergelijke gevallen is het cruciaal dat we er, indien relevant gezamenlijk, van leren. Dit bereiken we door middel van:<\/p>\n<p>1. Geautomatiseerde analyse van klachtgegevens.<br \/>2. Regelmatige overzichten en rapportages.<br \/>3. Feedback van zorgverleners.<br \/>4. Spoedprocedure inclusief analyse voor klachten met een hoog risico.<br \/>5. Continual Improvement Process.<br \/>6. Training en educatie.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec17e0 elementor-mobile-align-justify elementor-align-right elementor-widget elementor-widget-button\" data-id=\"6ec17e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/medica-europe.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact met ons op<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d10ead e-flex e-con-boxed e-con e-parent\" data-id=\"1d10ead\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d94b96d elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"d94b96d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;transition_speed&quot;:800,&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-5a36f73 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Registratie en opvolging<\/div><div class=\"elementor-slide-description\"><p>Wanneer u een klacht meldt, wordt deze geregistreerd door onze Customer Service of uw accountmanager bij Medica Europe. Elke klacht wordt vastgelegd als een aparte opdracht in ons CRM-systeem, waar alle communicatie zorgvuldig wordt bijgehouden.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-d5ebb7b swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Belangrijke aspecten in het klachtenformulier<\/div><div class=\"elementor-slide-description\"><p>Via het klachtenformulier worden verschillende aspecten opgenomen, waaronder het ontstaan en de frequentie van de klacht, de omstandigheden waarin deze plaatsvond, de gebruikte hulpstoffen en accessoires, en andere relevante feiten die kunnen bijdragen aan een grondige analyse.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-c4acd9e swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Behandeling door de afdeling QA\/RA<\/div><div class=\"elementor-slide-description\"><p>De klacht wordt vervolgens met enige spoed behandeld door onze afdeling Kwaliteitszorg en Kwaliteitsbewaking (QA\/QR). De procedure en afhandeling zijn afhankelijk van het type klacht. Op basis van de feitelijke bevindingen wordt het klachtenrapport aangevuld, waarna de betreffende klant een versie van het rapport ontvangt, inclusief eventuele opvolgende commerci\u00eble acties.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-c346aba swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Transparante communicatie en opvolging<\/div><div class=\"elementor-slide-description\"><p>Als klanten wordt u goed ge\u00efnformeerd en ontvangt u eenvoudig informatie over de voortgang van uw klacht via Customer Service of de accountmanager. Alle uitgevoerde acties met betrekking tot uw order worden gedocumenteerd waardoor we u direct kunnen informeren over de status en opvolging van hun klacht.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-c7b4d2c swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Wij geloven in:<\/div><div class=\"elementor-slide-description\"><p>Bij Medica Europe geloven we in transparante communicatie en opvolging. U wordt goed ge\u00efnformeerd over de voortgang van uw klacht en kunt op elk moment vragen stellen aan onze Customer Service of uw accountmanager. <\/p>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ecf1bd elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7ecf1bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9af50d3 e-con-full e-flex e-con e-child\" data-id=\"9af50d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-796a8f6 elementor-widget elementor-widget-video\" data-id=\"796a8f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/07\/Medica_Animatie_25-6-2024.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83d8062 e-flex e-con-boxed e-con e-child\" data-id=\"83d8062\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97502fc elementor-widget elementor-widget-heading\" data-id=\"97502fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Missie<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c89a09 elementor-widget elementor-widget-text-editor\" data-id=\"5c89a09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Medica Europe positioneert zich als een toonaangevende speler in de medische disposables industrie, gericht op het ontlasten van de zorg en het leveren van duurzame oplossingen. De pay-off \u2018Serving Solutions\u2019 dient als leidraad voor alle communicatie.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ff4df2 elementor-mobile-align-justify elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5ff4df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/medica-europe.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact met ons op<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8008b6e e-flex e-con-boxed e-con e-parent\" data-id=\"8008b6e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26b96d8 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"26b96d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Maak een vrijblijvende afspraak<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d93dff e-flex e-con-boxed e-con e-child\" data-id=\"5d93dff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c8755d6 e-flex e-con-boxed e-con e-child\" data-id=\"c8755d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f280b2c elementor-widget elementor-widget-heading\" data-id=\"f280b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Vul onderstaand formulier in<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3a4b73 elementor-widget elementor-widget-wpforms\" data-id=\"a3a4b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container ct-wpforms-inline-fields wpforms-render-modern\" id=\"wpforms-69\"><form id=\"wpforms-form-69\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"69\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/nl-be\/wp-json\/wp\/v2\/pages\/14460\" data-token=\"6000794e876c170cca4825adb8aef71b\" data-token-time=\"1776778448\"><noscript class=\"wpforms-error-noscript\">Schakel JavaScript in je browser in om dit formulier in te vullen.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Schakel JavaScript in je browser in om dit formulier in te vullen.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-69-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-69-field_2\" aria-hidden=\"false\">Naam <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-69-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Naam\" aria-errormessage=\"wpforms-69-field_2-error\" required><\/div><div id=\"wpforms-69-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-69-field_7\" aria-hidden=\"false\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-69-field_7\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][7]\" placeholder=\"E-mail\" spellcheck=\"false\" aria-errormessage=\"wpforms-69-field_7-error\" required><\/div><div id=\"wpforms-69-field_6-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"6\"><label class=\"wpforms-field-label 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name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/medica-europe.com\/nl-be\/wp-json\/wp\/v2\/pages\/14460\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-69\" class=\"wpforms-submit\" data-alt-text=\"Versturen...\" data-submit-text=\"Verstuur\" aria-live=\"assertive\" value=\"wpforms-submit\">Verstuur<\/button><img decoding=\"async\" src=\"https:\/\/medica-europe.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Aan het laden\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29bd54 elementor-widget elementor-widget-text-editor\" data-id=\"f29bd54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Of bel ons op +31 412 67 13 00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service ServingSolutions Customer service Bij Medica Europe staat klanttevredenheid voorop. Daarom volgen we als ISO 13485-gecertificeerd bedrijf strikte procedures voor de afhandeling van klachten. Zodra we een klacht ontvangen, gaan we direct aan de slag om deze grondig te analyseren en eventuele trends te identificeren, zodat we passende corrigerende maatregelen kunnen nemen. Voor klachten [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14460","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_title_panel":"","has_hero_section":"disabled","0c35b981772fbaa5f034c6910d0e6263":"","hero_section":"type-1","hero_elements":[{"id":"custom_title","enabled":true,"heading_tag":"h1","title":"Home"},{"id":"custom_description","enabled":true,"description_visibility":{"desktop":true,"tablet":true,"mobile":false}},{"id":"custom_meta","enabled":false,"meta_elements":[{"id":"author","enabled":true,"label":"By","has_author_avatar":"yes","avatar_size":25},{"id":"post_date","enabled":true,"label":"On","date_format_source":"default","date_format":"M j, Y"},{"id":"updated_date","enabled":false,"label":"On","date_format_source":"default","date_format":"M j, 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