{"id":14464,"date":"2024-03-29T14:07:02","date_gmt":"2024-03-29T13:07:02","guid":{"rendered":"https:\/\/medica-europe.com\/service-client\/"},"modified":"2026-01-29T16:27:27","modified_gmt":"2026-01-29T15:27:27","slug":"service-client","status":"publish","type":"page","link":"https:\/\/medica-europe.com\/fr\/service-client\/","title":{"rendered":"Service client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14464\" class=\"elementor elementor-14464 elementor-5827\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa1412 e-con-full e-flex e-con e-parent\" data-id=\"6fa1412\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8abb872 e-con-full e-flex e-con e-child\" data-id=\"8abb872\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec7dd7a elementor-widget elementor-widget-image\" data-id=\"ec7dd7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"725\" src=\"https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347.png\" class=\"attachment-large size-large wp-image-58321\" alt=\"\" srcset=\"https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347.png 1024w, https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347-300x212.png 300w, https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/03\/shutterstock_Klachtenprocedure2191923347-768x544.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47f76f1 elementor-hidden-desktop e-flex e-con-boxed e-con e-child\" data-id=\"47f76f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb5da98 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cb5da98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d266aa elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"4d266aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf4888e e-con-full e-flex e-con e-child\" data-id=\"cf4888e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5e1cb elementor-widget elementor-widget-heading\" data-id=\"0a5e1cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Serving<br>Solutions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2ab98b elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"c2ab98b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ecf5aab e-flex e-con-boxed e-con e-child\" data-id=\"ecf5aab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2c756 elementor-widget elementor-widget-heading\" data-id=\"9d2c756\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Service client<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-144fc8c elementor-widget elementor-widget-text-editor\" data-id=\"144fc8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez Medica Europe, la satisfaction du client passe avant tout. C&rsquo;est pourquoi, en tant qu&rsquo;entreprise certifi\u00e9e ISO 13485, nous suivons des proc\u00e9dures strictes de traitement des r\u00e9clamations. D\u00e8s que nous recevons une plainte, nous nous effor\u00e7ons imm\u00e9diatement de l\u2019analyser en profondeur et d\u2019identifier toute tendance afin de pouvoir prendre les mesures correctives appropri\u00e9es. Nous utilisons une proc\u00e9dure d&rsquo;urgence pour les plaintes pr\u00e9sentant un risque potentiellement \u00e9lev\u00e9, afin de pouvoir prendre les mesures \u00e0 prendre encore plus rapidement.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19a0b52 elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"19a0b52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-947c047 e-flex e-con-boxed e-con e-child\" data-id=\"947c047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e794fb1 elementor-widget elementor-widget-heading\" data-id=\"e794fb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Identifier les tendances<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a807f elementor-widget elementor-widget-text-editor\" data-id=\"45a807f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-589f307 elementor-widget elementor-widget-text-editor\" data-id=\"589f307\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p class=\"p1\">En tant qu&rsquo;entreprise certifi\u00e9e ISO 13485, Medica Europe suit des proc\u00e9dures strictes de traitement des r\u00e9clamations. Une fois la plainte re\u00e7ue, elle est analys\u00e9e pour identifier les tendances et prendre des mesures correctives. Les r\u00e9clamations pr\u00e9sentant un risque potentiellement \u00e9lev\u00e9 sont trait\u00e9es imm\u00e9diatement selon une proc\u00e9dure d&rsquo;urgence.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b0516 elementor-mobile-align-justify elementor-align-center elementor-widget elementor-widget-button\" data-id=\"13b0516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/medica-europe.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez nous s'il vous plait<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d2498d e-flex e-con-boxed e-con e-parent\" data-id=\"1d2498d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99ff5ec elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"99ff5ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Service client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9455929 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"9455929\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-155773e e-flex e-con-boxed e-con e-child\" data-id=\"155773e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e53a94a elementor-widget elementor-widget-text-editor\" data-id=\"e53a94a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre service client propose un support \u00e9tendu en r\u00e9pondant \u00e0 vos questions et en fournissant une assistance technique, mais vous pouvez \u00e9galement nous contacter en cas de r\u00e9clamation.<\/p><p><br \/>En tant qu&rsquo;entreprise <a href=\"https:\/\/ifu.medica-europe.nl\/download\/GS1\/17650\" target=\"_blank\" rel=\"noopener\">certifi\u00e9e ISO 13485<\/a>, nous vous fournissons des conseils et un accompagnement personnalis\u00e9s, nous veillons \u00e0 ce que les bonnes parties soient impliqu\u00e9es et nous vous fournissons un retour d&rsquo;information sur les actions et les solutions dans les plus brefs d\u00e9lais. Nous g\u00e9rons \u00e9galement les retours et les \u00e9changes, collectons et analysons les commentaires, et fournissons une assistance en mati\u00e8re de facturation et de paiement. Notre objectif principal est de nous occuper de tout pour vous et pour vous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f16f23 e-flex e-con-boxed e-con e-child\" data-id=\"8f16f23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa4e87a elementor-widget elementor-widget-heading\" data-id=\"fa4e87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Identifier les tendances<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-589f307 elementor-widget elementor-widget-text-editor\" data-id=\"589f307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La pr\u00e9vention des r\u00e9clamations est notre priorit\u00e9 absolue, mais nous reconnaissons que des erreurs peuvent parfois survenir au cours du processus, depuis la production jusqu&rsquo;\u00e0 la livraison. Dans de tels cas, il est crucial que nous en tirions des le\u00e7ons, ensemble si cela est pertinent. Nous y parvenons gr\u00e2ce \u00e0\u00a0:<\/p>\n<p>1. Analyse automatis\u00e9e des donn\u00e9es de r\u00e9clamation.<br \/>\n2. Aper\u00e7us et rapports r\u00e9guliers.<br \/>\n3. Commentaires des prestataires de soins de sant\u00e9.<br \/>\n4. Proc\u00e9dure d&rsquo;urgence comprenant l&rsquo;analyse des plaintes \u00e0 haut risque.<br \/>\n5. Processus d\u2019am\u00e9lioration continue.<br \/>\n6. Formation et \u00e9ducation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec17e0 elementor-mobile-align-justify elementor-align-right elementor-widget elementor-widget-button\" data-id=\"6ec17e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/medica-europe.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d10ead e-flex e-con-boxed e-con e-parent\" data-id=\"1d10ead\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d94b96d elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"d94b96d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;transition_speed&quot;:800,&quot;navigation&quot;:&quot;both&quot;,&quot;transition&quot;:&quot;slide&quot;}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Diapositives\" dir=\"ltr\" data-animation=\"\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-5a36f73 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Inscription et suivi<\/div><div class=\"elementor-slide-description\"><p>Lorsque vous signalez une r\u00e9clamation, celle-ci sera enregistr\u00e9e par notre Service Client ou votre account manager chez Medica Europe. Chaque r\u00e9clamation est enregistr\u00e9e sous forme de commande distincte dans notre syst\u00e8me CRM, o\u00f9 toutes les communications sont soigneusement enregistr\u00e9es.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-d5ebb7b swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Aspects importants dans le formulaire de r\u00e9clamation<\/div><div class=\"elementor-slide-description\"><p>Diff\u00e9rents aspects sont enregistr\u00e9s via le formulaire de r\u00e9clamation, notamment l'origine et la fr\u00e9quence de la r\u00e9clamation, les circonstances dans lesquelles elle a eu lieu, les consommables et accessoires utilis\u00e9s, ainsi que d'autres faits pertinents pouvant contribuer \u00e0 une analyse approfondie.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-c4acd9e swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Prise en charge par le service QA\/RA<\/div><div class=\"elementor-slide-description\"><p>La r\u00e9clamation est ensuite trait\u00e9e en urgence par notre service Assurance Qualit\u00e9 et Assurance Qualit\u00e9 (QA\/QR). La proc\u00e9dure et le traitement d\u00e9pendent du type de r\u00e9clamation. Le rapport de r\u00e9clamation est compl\u00e9t\u00e9 sur la base des constatations factuelles, apr\u00e8s quoi le client concern\u00e9 re\u00e7oit une version du rapport, y compris les \u00e9ventuelles actions commerciales ult\u00e9rieures.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-c346aba swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Communication et suivi transparents<\/div><div class=\"elementor-slide-description\"><p>En tant que clients, vous serez bien inform\u00e9 et vous recevrez facilement des informations sur l'\u00e9volution de votre r\u00e9clamation via le Service Client ou le account manager. Toutes les actions entreprises concernant votre commande sont document\u00e9es afin que nous puissions vous informer imm\u00e9diatement de l'\u00e9tat et du suivi de leur r\u00e9clamation.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"elementor-repeater-item-c7b4d2c swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Nous croyons en:<\/div><div class=\"elementor-slide-description\"><p>Chez Medica Europe, nous croyons en une communication et un suivi transparents. Vous serez bien inform\u00e9 de l\u2019\u00e9volution de votre r\u00e9clamation et vous pourrez \u00e0 tout moment poser des questions \u00e0 notre Service Client ou \u00e0 votre account manager.<\/p>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Diapositive pr\u00e9c\u00e9dente\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Diapositive suivante\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ecf1bd elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7ecf1bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9af50d3 e-con-full e-flex e-con e-child\" data-id=\"9af50d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-796a8f6 elementor-widget elementor-widget-video\" data-id=\"796a8f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/medica-europe.com\/wp-content\/uploads\/2024\/08\/Medica_Animatie_EN_13-8-24_COM.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83d8062 e-flex e-con-boxed e-con e-child\" data-id=\"83d8062\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97502fc elementor-widget elementor-widget-heading\" data-id=\"97502fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mission<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c89a09 elementor-widget elementor-widget-text-editor\" data-id=\"5c89a09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Medica Europe se positionne comme un acteur majeur du secteur des produits m\u00e9dicaux jetables, ax\u00e9 sur l&rsquo;all\u00e8gement du fardeau des soins de sant\u00e9 et la fourniture de solutions durables. Les \u00ab\u00a0Solutions au service\u00a0\u00bb servent de ligne directrice pour toute communication.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ff4df2 elementor-mobile-align-justify elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5ff4df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/medica-europe.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8008b6e e-flex e-con-boxed e-con e-parent\" data-id=\"8008b6e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26b96d8 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"26b96d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prendre rendez-vous sans engagement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d93dff e-flex e-con-boxed e-con e-child\" data-id=\"5d93dff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c8755d6 e-flex e-con-boxed e-con e-child\" data-id=\"c8755d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f280b2c elementor-widget elementor-widget-heading\" data-id=\"f280b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Remplissez le formulaire ci-dessous<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3a4b73 elementor-widget elementor-widget-wpforms\" data-id=\"a3a4b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container ct-wpforms-inline-fields wpforms-render-modern\" id=\"wpforms-69\"><form id=\"wpforms-form-69\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"69\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/14464\" data-token=\"d0e3190360cfefe329218ebf508929f3\" data-token-time=\"1776615644\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-69-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-69-field_2\" aria-hidden=\"false\">Nom <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-69-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Nom\" aria-errormessage=\"wpforms-69-field_2-error\" required><\/div><div id=\"wpforms-69-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-69-field_7\" aria-hidden=\"false\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-69-field_7\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][7]\" placeholder=\"E-mail\" spellcheck=\"false\" aria-errormessage=\"wpforms-69-field_7-error\" required><\/div><div id=\"wpforms-69-field_6-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"6\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-69-field_6\" aria-hidden=\"false\">Dropdown <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-69-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Choisissez un sujet<\/option><option value=\"OK, Cardiologie\/Radiologie\"  class=\"choice-1 depth-1\"  >OK, Cardiologie\/Radiologie<\/option><option value=\"ASC\"  class=\"choice-2 depth-1\"  >ASC<\/option><option value=\"Gants et Hygi\u00e8ne\"  class=\"choice-3 depth-1\"  >Gants et Hygi\u00e8ne<\/option><option value=\"USI, Anesth\u00e9sie et N\u00e9onatalogie\"  class=\"choice-8 depth-1\"  >USI, Anesth\u00e9sie et N\u00e9onatalogie<\/option><\/select><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"69\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/medica-europe.com\/fr\/wp-json\/wp\/v2\/pages\/14464\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-69\" class=\"wpforms-submit\" data-alt-text=\"Versturen...\" data-submit-text=\"Verstuur\" aria-live=\"assertive\" value=\"wpforms-submit\">Verstuur<\/button><img decoding=\"async\" src=\"https:\/\/medica-europe.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Chargement en cours\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29bd54 elementor-widget elementor-widget-text-editor\" data-id=\"f29bd54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ou appelez-nous au +31 412 671 300<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service client ServingSolutions Service client Chez Medica Europe, la satisfaction du client passe avant tout. C&rsquo;est pourquoi, en tant qu&rsquo;entreprise certifi\u00e9e ISO 13485, nous suivons des proc\u00e9dures strictes de traitement des r\u00e9clamations. D\u00e8s que nous recevons une plainte, nous nous effor\u00e7ons imm\u00e9diatement de l\u2019analyser en profondeur et d\u2019identifier toute tendance afin de pouvoir prendre les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14464","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_title_panel":"","has_hero_section":"disabled","0c35b981772fbaa5f034c6910d0e6263":"","hero_section":"type-1","hero_elements":[{"id":"custom_title","enabled":true,"heading_tag":"h1","title":"Home"},{"id":"custom_description","enabled":true,"description_visibility":{"desktop":true,"tablet":true,"mobile":false}},{"id":"custom_meta","enabled":false,"meta_elements":[{"id":"author","enabled":true,"label":"By","has_author_avatar":"yes","avatar_size":25},{"id":"post_date","enabled":true,"label":"On","date_format_source":"default","date_format":"M j, Y"},{"id":"updated_date","enabled":false,"label":"On","date_format_source":"default","date_format":"M j, 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